Complaints Procedure Of Prime Money Exchange ltd

Prime Money Exchange ltd is committed to delivering an efficient and prompt service. We aim to provide professional, courteous, helpful, and informative advice in response to every approach made by our clients. Feedback is very important to us; hence we are always keen to hear the views of the general public, about our performance and service. We acknowledge the fact that, due to circumstances beyond our immediate control, our services may be subject to a few glitches at times. We are keen to hear about such situations since they provide us with an opportunity to put things right and to learn from our mistakes.

Complaints Handled

Dealing with complaints quickly and fairly is a key part of our corporate structure. A few examples of complaints are

1. Payment delays
2. Payments made in error
3. Displeasure with the manner in which we respond to enquiries or long response time
4. Frustration as a result of administrative errors in the course of processing transactions.
5. A denial of a request for information made under the Freedom of Information Act, etc.

When any of these or allied issues happen, we will:

1. Ensure that lodging a complaint is as easy as possible;
2. A case Reference is given to every complaint lodged
3. All complaints are treated seriously whether it is made in writing by letter, email or by telephone;
4. Deal with it all complaints promptly and politely
5. Learn from complaints using them to improve our service.
6. All complaints are successfully closed, regardless of the nature and time taken.

How to make a complaint

Complaints can be made in writing by letter, via fax, email or by telephone.
Email: info@primemoney.co.uk
Tel: +44(0) 2084713653
Address:
Prime Money Exchange ltd.
24 Plashet Grove,
London,
E6 1AE
United Kingdom

What Happens Next

All complaints received will be treated thoroughly and politely. No complaint will be trivialised in any form or manner. Our aim is to respond to complaints received within 24hrs and close out the issue before or by 15 working days from the date of receipt. If for any reason we are unable to close out the issue within the stipulated time frame, we will advise and keep you posted on developments as they unfold.

Our aim is to successfully resolve whatever issue any customer encounters in the course of dealing with us; however, if you are unhappy with our response, or need further help, you can write to Prime Money Exchange ltd Complaints officer info@primemoney.co.uk that will consider the issues afresh, and try to resolve them.

If, even after this stage, you remain dissatisfied with the response you may wish to contact the Financial Ombudsman Service (FOS) for further advice and guidance. This will not affect your legal rights.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Email:complaint.info@financial-ombudsman.org.uk,
Website: www.financial-ombudsman.org.uk

Notifications

Where any notice is required by Our Terms to be given in writing, it must be written in the English language and:
(a) Where it is to be given by you, it must be sent by email to info@primemoney.co.uk or by post to:
Address:
Prime Money Exchange ltd.
24 Plashet Grove,
London,
E6 1AE
United Kingdom (b) where it is to be given by us, it must be sent by email to the last email address which we hold for you or by post to the last postal address we hold for you, or to such other email or postal address in the United Kingdom which you tell us to use by notifying us in advance in writing in accordance with the provisions of this clause. Any notice sent by email will be treated by you and us as being received on the first business day coming after the day on which it was sent and any notice sent by post will be treated by you and us as being received on the second business day coming after the day on which it was posted.

Governing Law

Our agreement with you is governed by English law. We both agree that any dispute, claim or other matter relating to the Service will be dealt with by the English courts only. Prime Money Exchange ltd is a company incorporated and licensed under the laws of the United Kingdom, engaged in the business of funds remittance with its Head Office located at:
Address:
Prime Money Exchange ltd.
24 Plashet Grove,
London,
E6 1AE
United Kingdom
Email: info@primemoney.co.uk

 
Prime Money Exchange Limited

SAVE & SECURE

We are focused on securing your monetary
data and utilize demonstrated innovation
to ensure and secure your own data.

Prime Money Exchange Limited
Prime Money Exchange Limited

NO WIN NO FEE

We remain behind the dependability of our
administration. In the event that your cash
doesn't arrive, we'll discount it in full.
Call us whenever in the event that you require help.

  • CALL US NOW

    Office Telephone: +44(0) 2084713653

  • VISIT US

    24 Plashet Grove, London, E6 1AE
    United Kingdom

  • SEND US MESSAGE

    General: info@primemoney.co.uk





Prime Money Exchange Ltd is an UK based MSB Company, was founded in 2014. It is Authorised Payment Institution(API) from FCA, can settle money around the world anywhere.